Privacy Notice

1. Scope

Fire Watch Academy operates this public website for its online training business. Account access, checkout, certification access, course progress, and certificates may be provided through our course platform and payment providers.

This Privacy Notice applies to this Fire Watch Academy website and to information we receive or control in connection with it. The course platform, payment processors, and other third-party services may also process information under their own privacy notices when you use their pages or services.

2. Information we may collect

On the public website, we may collect basic contact or inquiry information if you submit it, such as name, email address, company, message content, and certification interest. We may also collect technical information such as IP address, browser type, device information, approximate location derived from IP address, pages viewed, referral source, timestamps, and security or diagnostic logs.

This public site does not process payment card data, student account passwords, or certification progress records. Those services occur through the course platform and payment providers.

3. Account, checkout, and certification information

When you create an account, log in, purchase a certification, access the certification player, complete lessons, receive completion records, or view enrollment progress, the course platform and payment providers process the information needed to provide those services. Fire Watch Academy may receive information necessary to operate, support, reconcile, or improve the education business, such as account identity, enrollment details, certification purchases, access details, completion records, or support details.

4. How we use information

• Operate and improve the Fire Watch Academy public website.
• Provide certification, pricing, enrollment, and support information.
• Send users to account, checkout, and certification access pages.
• Respond to inquiries, support requests, and business requests.
• Maintain site security, troubleshoot errors, and prevent abuse.
• Comply with legal, tax, accounting, or regulatory obligations.

5. Cookies and similar technologies

The custom site may use necessary cookies, browser storage, or similar technologies for site operation, security, and performance.

The course platform and other third-party services may use their own cookies or similar technologies when you use their pages.

6. How we share information

We may share information with service providers that help operate the website and education business, including the course platform, Render for hosting, payment providers, email or support providers, professional advisers, and authorities when required by law.

We do not sell platform credentials, payment card data, certification progress details, or account passwords. We do not intentionally expose API keys, access tokens, webhook secrets, OAuth secrets, or session secrets to the browser.

7. Data storage and retention

This public website does not use an application database for users, enrollments, payments, or certification progress. Website hosting logs may be retained by Render or other infrastructure providers for security, diagnostics, and operations. The course platform and payment providers retain account, checkout, certification access, enrollment, completion, and progress data according to their settings and legal obligations.

We keep information only as long as reasonably needed for the purposes described in this notice, unless a longer period is required or permitted by law.

8. Your choices

You may use browser settings to limit cookies or clear local storage. You may use your student account tools for account and learning information where available. You may unsubscribe from marketing emails using the unsubscribe link in those messages if marketing emails are used.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information. You may also have the right to appeal a privacy decision. Submit requests through the contact options on this site or through your student account.

9. Children's privacy

Fire Watch Academy is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this site.

10. Security

We use reasonable administrative, technical, and organizational safeguards for the custom website and integration credentials. No system is completely secure, and users should protect their account credentials and use secure networks when accessing training or checkout pages.

11. Changes to this notice

We may update this notice as the website, course platform, support tools, or legal obligations change. The effective date above identifies the current version.

12. Contact

Contact Fire Watch Academy through the contact options on this site or through your student account.